Polite expressions for letter writing
There are many standard phrases used in polite letters.
Making requests
- I’m writing to request …
- Would you mind … ing?
- Would it be possible to …?
- I would be extremely grateful if you could …
- I was wondering if you could …
Apologising and asking for understanding
- I’m afraid that …
- Unfortunately, …
- I hope you can understand (my situation).
- I’m sorry for any inconvenience caused.
Showing understanding
- I understand/realise that …
- I’m aware that …
Introducing information
- As you know, …
- As I’m sure you are aware, …
Closing
- Yours sincerely/Yours faithfully
- I look forward to hearing from you soon.
You should spend about 20 minutes on this task.
You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the Landlord won’t return your deposit.
Write a letter to the landlord. In your letter
- explain why you are writing
- ask for the return of your deposit
- inform the landlord of possible legal action
Write at least 150 words.
Model answer
Dear Mr. Coleman,
I am writing to request the return of the £800 deposit that I paid to you before I rented No. 21, Britannia Court for the month of April. When I telephoned your office I was told that you are not intending to repay this money and I am unable to understand the reason for this.
When I signed the rental agreement it was my understanding that the deposit would be returned if the apartment was vacated dean and undamaged. This was the condition of the flat when I returned the keys. I cleaned the whole apartment and there were no breakages and no damage to fittings or furniture.
I believe that I have kept to the terms of the agreement and therefore I respectfully request that my deposit be repaid in full. I shall have no alternative but to seek legal advice if we are unable to resolve this matter in a satisfactory manner.
Yours sincerely,
Steve Chapman
(161 words)